FREQUENTLY ASKED QUESTIONS

Welcome to House of Minmini!
Here are answers to some of the most common questions about our jewellery, orders, payments, shipping, returns, and care.

PRODUCT QUESTIONS

1. What kind of jewellery does House of Minmini offer?

House of Minmini offers a curated collection of stylish, everyday jewellery including chains, chain bracelets, kada bracelets, trendy studs, rings, and more.

Our collection is selected with a focus on style, quality, and a long-lasting, tarnish-resistant finish.

2. Is your jewellery tarnish-resistant?

Our jewellery is designed with tarnish-resistant properties and a long-lasting finish when cared for properly.

However, tarnish-resistant does not mean completely tarnish-proof. Prolonged exposure to water, sweat, perfumes, cosmetics, chemicals, and moisture may affect the finish over time.

For best results, follow our Jewellery Care Guide.

3. What material is your jewellery made of?

The material may vary depending on the product. Please refer to the individual product description for the specific material and finish of each piece.

4. Can I wear the jewellery in water?

We recommend avoiding prolonged contact with water to maintain the finish and shine of your jewellery.

Please remove your jewellery before bathing, swimming, exercising, or engaging in activities involving prolonged exposure to water or sweat.

5. How long will the jewellery last?

The longevity of the jewellery and its finish depends on factors such as frequency of use, exposure to water and chemicals, individual skin chemistry, and how well the jewellery is cared for.

With proper care, our jewellery is designed to maintain its appearance and finish for a long time.

6. Will the jewellery change colour or tarnish?

Our jewellery is tarnish-resistant, but no fashion jewellery can be guaranteed to remain completely unchanged forever.

Exposure to moisture, sweat, perfumes, cosmetics, chemicals, and improper storage can affect the finish over time.

7. How should I care for my jewellery?

To keep your jewellery looking its best:

Keep it away from water and excessive moisture.
Avoid direct contact with perfumes, lotions, cosmetics, and chemicals.
Remove jewellery before bathing, swimming, or exercising.
Gently wipe it with a soft, dry cloth after use.
Store it in a cool, dry place when not in use.
Avoid storing multiple pieces together where they may scratch each other.

For more detailed information, please refer to our Jewellery Care Guide.

8. Are the colours shown on the website accurate?

We make every effort to display product colours as accurately as possible.

However, slight variations may occur due to photography, lighting, and differences in individual screen settings.

9. How can I get more information about a product?

If you need additional information about a product, please contact us through the contact details provided on our website. We will be happy to assist you.

SIZING & FIT

10. How do I know which bracelet size will fit me?

Please check the product description for the available size and fit information.

Where applicable, we will provide measurements or sizing details to help you choose the right piece.

If you are unsure about the size, please contact us before placing your order.

11. How do I choose the correct ring size?

Ring sizes may vary depending on the design.

Please refer to our Ring Size Guide where available. If you are unsure about your size, we recommend checking your finger or an existing well-fitting ring before ordering.

ORDERING & PAYMENT

12. How do I place an order?

Simply:

Browse our collection.
Select the jewellery you would like to purchase.
Choose the required size/variant, if applicable.
Add the item to your cart.

15. Is my payment secure?

Payments are processed through our payment gateway, Razorpay.

We do not directly store your complete credit card, debit card, or banking credentials on our website.

16. Can I cancel or change my order after placing it?

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

As orders may be processed quickly, we cannot guarantee that changes or cancellations will be possible once an order has been processed or dispatched.

SHIPPING & DELIVERY

17. Do you ship worldwide?

Yes! House of Minmini ships worldwide.

18. How much does international shipping cost?

For international orders, a flat shipping fee of ₹2,750 is charged at checkout.

This applies regardless of the destination country or order weight.

19. How much does shipping cost within India?

Shipping charges for orders within India will be displayed at checkout based on the applicable shipping option and destination.

20. How long will delivery take?

Delivery times vary depending on the destination, shipping service, postal/courier operations, customs clearance, and other factors.

Estimated delivery timelines, where available, will be communicated during the ordering or shipping process.

21. Will I receive tracking details?

Yes. Once your order has been dispatched, tracking details will be shared with you where tracking is available.

22. How can I track my order?

You can use the tracking information provided in your shipping confirmation to follow the progress of your shipment.

23. Are customs duties and import taxes included in international shipping?

No.

For international orders, customs duties, import taxes, local taxes, customs clearance charges, or any other fees imposed by the destination country are the responsibility of the customer.

24. What happens if my package is delayed by customs?

International shipments may be subject to customs inspection and clearance procedures.

Any delay caused by customs authorities is outside our control. We are unable to guarantee a specific customs clearance time.

25. What happens if I provide an incorrect shipping address?

Please carefully check your shipping details before placing your order.

House of Minmini is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

If a parcel is returned to us due to an incorrect address, refused delivery, or failure to collect the parcel, additional shipping charges may apply for reshipment.

RETURNS & EXCHANGES

26. Do you accept returns or exchanges?

Returns and exchanges are accepted only in eligible situations, such as receiving an incorrect, damaged, or defective product, subject to our Return & Exchange Policy.

27. How do I request a return or exchange?

If you receive an incorrect, damaged, or defective product, please contact us within 24 hours of delivery.

Please provide your order number, photographs, and an unboxing video clearly showing the issue.

28. Why do you recommend an unboxing video?

An unboxing video helps us verify the condition of the package and product at the time of delivery and assists us in resolving damage, missing-item, or incorrect-product claims.

We strongly recommend recording a continuous, unedited video while opening your parcel.

29. Can I return jewellery if I simply change my mind?

No. Change-of-mind returns are not accepted.

Please review the product details, size information, and photographs carefully before placing your order.

30. Can I return jewellery that has been worn?

No. Products must be unused and unworn to qualify for an eligible return or exchange.

31. Can I return jewellery if it tarnishes?

Our jewellery is designed to be tarnish-resistant, but it is not completely tarnish-proof.

Tarnishing, fading, or discolouration resulting from normal use, exposure to water, sweat, perfumes, cosmetics, chemicals, or improper care is not considered a manufacturing defect and is not eligible for return or exchange.

32. Where can I find the complete return policy?

Please refer to our Return & Exchange Policy for complete details regarding eligibility, timelines, shipping charges, refunds, and exchanges.

INTERNATIONAL ORDERS

33. Do you ship outside India?

Yes. We ship worldwide.

34. What is the international shipping charge?

A flat ₹2,750 international shipping fee applies to every international order.

35. Who pays customs duties and import taxes?

The customer is responsible for any customs duties, import taxes, local taxes, customs clearance charges, or other fees imposed by the destination country.

36. Can customs charges be refunded?

Customs duties, import taxes, and other destination-country charges are not collected by House of Minmini and are therefore not refundable by us.

JEWELLERY CARE

37. How can I make my jewellery last longer?

The best way to maintain your jewellery is to keep it away from:

Water
Sweat
Perfumes
Lotions
Cosmetics
Chlorine
Harsh chemicals

Wipe your jewellery gently after wearing it and store it in a dry place.

38. Can I wear my jewellery while sleeping?

We recommend removing your jewellery before sleeping to reduce friction, scratches, bending, or unnecessary wear.

39. Can I wear my jewellery while exercising?

We recommend removing your jewellery before exercising, as sweat and friction can affect the finish over time.

CUSTOMER SUPPORT

40. How can I contact House of Minmini?

If you have questions about a product, order, shipping, or anything else, please contact us using the contact details provided on our website.

We will be happy to assist you.

Email: houseofminmini@gmail.com
Phone / WhatsApp: +918668015654

Still have a question?

We're happy to help. Please reach out to us before placing your order if you need any additional information about a product, size, shipping, or anything else.

FREQUENTLY ASKED QUESTIONS

Welcome to House of Minmini! Here are answers to some of the most common questions about our jewellery, orders, payments, shipping, returns, and care. PRODUCT QUESTIONS

1. What kind of jewellery does House of Minmini offer?

House of Minmini offers a curated collection of stylish, everyday jewellery including chains, chain bracelets, kada bracelets, trendy studs, rings, and more.

Our collection is selected with a focus on style, quality, and a long-lasting, tarnish-resistant finish.

2. Is your jewellery tarnish-resistant?

Our jewellery is designed with tarnish-resistant properties and a long-lasting finish when cared for properly.

However, tarnish-resistant does not mean completely tarnish-proof. Prolonged exposure to water, sweat, perfumes, cosmetics, chemicals, and moisture may affect the finish over time.

For best results, follow our Jewellery Care Guide.

3. What material is your jewellery made of?

The material may vary depending on the product. Please refer to the individual product description for the specific material and finish of each piece.

4. Can I wear the jewellery in water?

We recommend avoiding prolonged contact with water to maintain the finish and shine of your jewellery.

Please remove your jewellery before bathing, swimming, exercising, or engaging in activities involving prolonged exposure to water or sweat.

5. How long will the jewellery last?

The longevity of the jewellery and its finish depends on factors such as frequency of use, exposure to water and chemicals, individual skin chemistry, and how well the jewellery is cared for.

With proper care, our jewellery is designed to maintain its appearance and finish for a long time.

6. Will the jewellery change colour or tarnish?

Our jewellery is tarnish-resistant, but no fashion jewellery can be guaranteed to remain completely unchanged forever.

Exposure to moisture, sweat, perfumes, cosmetics, chemicals, and improper storage can affect the finish over time.

7. How should I care for my jewellery?

To keep your jewellery looking its best:

Keep it away from water and excessive moisture.

Avoid direct contact with perfumes, lotions, cosmetics, and chemicals.

Remove jewellery before bathing, swimming, or exercising.

Gently wipe it with a soft, dry cloth after use.

Store it in a cool, dry place when not in use.

Avoid storing multiple pieces together where they may scratch each other.

For more detailed information, please refer to our Jewellery Care Guide.

8. Are the colours shown on the website accurate?

We make every effort to display product colours as accurately as possible.

However, slight variations may occur due to photography, lighting, and differences in individual screen settings.

9. How can I get more information about a product?

If you need additional information about a product, please contact us through the contact details provided on our website. We will be happy to assist you. SIZING & FIT

10. How do I know which bracelet size will fit me?

Please check the product description for the available size and fit information.

Where applicable, we will provide measurements or sizing details to help you choose the right piece.

If you are unsure about the size, please contact us before placing your order.

11. How do I choose the correct ring size?

Ring sizes may vary depending on the design.

Please refer to our Ring Size Guide where available. If you are unsure about your size, we recommend checking your finger or an existing well-fitting ring before ordering. ORDERING & PAYMENT

12. How do I place an order?

Simply:

Browse our collection.

Select the jewellery you would like to purchase.

Choose the required size/variant, if applicable.

Add the item to your cart.

15. Is my payment secure?

Payments are processed through our payment gateway, Razorpay.

We do not directly store your complete credit card, debit card, or banking credentials on our website.

16. Can I cancel or change my order after placing it?

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

As orders may be processed quickly, we cannot guarantee that changes or cancellations will be possible once an order has been processed or dispatched. SHIPPING & DELIVERY

17. Do you ship worldwide?

Yes! House of Minmini ships worldwide.

18. How much does international shipping cost?

For international orders, a flat shipping fee of ₹2,750 is charged at checkout.

This applies regardless of the destination country or order weight.

19. How much does shipping cost within India?

Shipping charges for orders within India will be displayed at checkout based on the applicable shipping option and destination.

20. How long will delivery take?

Delivery times vary depending on the destination, shipping service, postal/courier operations, customs clearance, and other factors.

Estimated delivery timelines, where available, will be communicated during the ordering or shipping process.

21. Will I receive tracking details?

Yes. Once your order has been dispatched, tracking details will be shared with you where tracking is available.

22. How can I track my order?

You can use the tracking information provided in your shipping confirmation to follow the progress of your shipment.

23. Are customs duties and import taxes included in international shipping?

No.

For international orders, customs duties, import taxes, local taxes, customs clearance charges, or any other fees imposed by the destination country are the responsibility of the customer.

24. What happens if my package is delayed by customs?

International shipments may be subject to customs inspection and clearance procedures.

Any delay caused by customs authorities is outside our control. We are unable to guarantee a specific customs clearance time.

25. What happens if I provide an incorrect shipping address?

Please carefully check your shipping details before placing your order.

House of Minmini is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

If a parcel is returned to us due to an incorrect address, refused delivery, or failure to collect the parcel, additional shipping charges may apply for reshipment. RETURNS & EXCHANGES

26. Do you accept returns or exchanges?

Returns and exchanges are accepted only in eligible situations, such as receiving an incorrect, damaged, or defective product, subject to our Return & Exchange Policy.

27. How do I request a return or exchange?

Welcome to House of Minmini!
Here are answers to some of the most common questions about our jewellery, orders, payments, shipping, returns, and care.

PRODUCT QUESTIONS

If you need additional information about a product, please contact us through the contact details provided on our website. We will be happy to assist you.

SIZING & FIT

Please refer to our Ring Size Guide where available. If you are unsure about your size, we recommend checking your finger or an existing well-fitting ring before ordering.

ORDERING & PAYMENT

As orders may be processed quickly, we cannot guarantee that changes or cancellations will be possible once an order has been processed or dispatched.

SHIPPING & DELIVERY

If a parcel is returned to us due to an incorrect address, refused delivery, or failure to collect the parcel, additional shipping charges may apply for reshipment.

RETURNS & EXCHANGES

Email: houseofminmini@gmail.com
Phone / WhatsApp: +918668015654