RETURN & EXCHANGE POLICY

At House of Minmini, we want you to be happy with every purchase. If you receive an incorrect, damaged, or defective product, we are happy to assist with a return or exchange, subject to the guidelines below.

Please read our policy carefully before placing an order.
 
Eligible Returns & Exchanges
 
You may request a return or exchange if:

1. You have received the wrong product, colour, or size.
2. The product received is damaged or defective.

All return and exchange requests are subject to verification and approval by House of Minmini.
 
What Does Not Qualify for Return, Exchange or Refund?

The following situations are not eligible for return, exchange, or refund:

1. Change of Mind: If you no longer wish to keep the product after purchase.
2. Minor Variations: Small differences in colour, finish, texture, or appearance that do not affect the product's functionality or quality.
3. Colour Variations: Differences caused by photography, lighting, or individual screen settings.
4. Shipping Delays: Delays caused by postal or courier services, customs, weather, or other circumstances beyond our control.
5. Sale or Discounted Items: Products purchased during a sale or promotional offer are not eligible for return or exchange, unless the item received is incorrect, damaged, or defective.
6. Incorrect Address: Orders affected by an incorrect or incomplete shipping address provided by the customer.
7. Refused or Unaccepted Deliveries: Orders that are refused, rejected, or not accepted by the customer at the time of delivery.
8. Used Products: Jewellery that has been worn or used.
9. Damage Due to Improper Care or Misuse: Damage caused by water, sweat, perfumes, chemicals, cosmetics, improper handling, storage, or failure to follow our jewellery care instructions.
10. Normal Wear and Tear: Scratches, fading, discolouration, or changes to the finish resulting from regular use.
11. Free or Complimentary Products: Promotional or complimentary items are not eligible for return, exchange, or refund.

How to Request a Return or Exchange

1. Record Your Unboxing
 
We strongly recommend recording a continuous, unedited unboxing video when opening your parcel.

The video should clearly show:
- The outer package and its condition
- Shipping label/address
- Order number
- Package seal
- The jewellery/product received
- Any damage or defect clearly visible

The unboxing video may be required to verify claims relating to damaged, defective, or incorrect products.
 
2. Contact Us Within 24 Hours
 
If you receive an incorrect, damaged, or defective product, contact us within 24 hours of delivery.

Please email us with:
- Order number
- Description of the issue
- Clear photographs
- Unboxing video
- Any other information requested by our team
 
Email: houseofminmini@gmail.com
 
Requests submitted after 24 hours of delivery may not be eligible for return or exchange.
 
3. Return the Product
 
Once your request has been reviewed and approved, our team will provide instructions for returning the product.

The product must be returned in its original condition and securely packed to prevent damage during transit.

Conditions for Return & Exchange
 
To be eligible for an approved return or exchange:

1. The product must be unused and unworn.
2. The product must be returned in its original condition and packaging.
3. Original tags, packaging, and invoice/order details should be included wherever applicable.
4. The product must be securely packed to prevent damage during return transit.
5. Products damaged during return shipping due to inadequate packaging may not be accepted.
6. The return must be shipped within the timeframe communicated by House of Minmini after approval.
7. House of Minmini reserves the right to inspect the returned product before approving a return, exchange, or refund.

Shipping Charges
 
Original shipping charges are non-refundable.
 
For approved returns or exchanges due to an incorrect, damaged, or defective product, House of Minmini will determine the applicable return shipping arrangement on a case-by-case basis.

For returns or exchanges requested for reasons other than an error or defect on our part, shipping charges may be the responsibility of the customer.

Refund Process
 
If a refund is approved:
- The refund will generally be limited to the product amount paid.
- Original shipping charges are non-refundable.
- Refunds will be processed after the returned product has been received and inspected.
- Approved refunds will be initiated within 5–7 business days.
- The time taken for the amount to reflect in your account may vary depending on your payment provider or bank.
 
Exchange Process
 
If the Replacement Product Is Available
 
If the requested replacement is available, we will arrange an exchange after the returned product has been received and approved.

If the Replacement Product Is Not Available
 
If the replacement product is unavailable, House of Minmini may offer:
- An alternative product of equivalent value, or
- Store credit for the eligible product amount, excluding shipping charges.

Store credit, where issued, will be valid for 3 months from the date of issue.
 
International Orders